SHIPPING & DELIVERY

FREE WORLDWIDE SHIPPING PROMOTION ON ANY ORDER

We are glad to provide FREE worldwide shipping to you and bring our customers great value and service. No minimun order required.

 

SHIPPING TO 185+ COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

INTERNATIONAL AIRMAIL

  • Free global shipping promotion on any order for all countries!
  • No minimum order required.
  • Includes tracking and proof of delivery for all countries.
  • Signed delivery is mandatory on free shipping, overweight or oversized orders.
  • Shipping time varies by location. These are our estimates:
    Location*Estimated Shipping Time
    United States10-18 days
    Canada, Europe10-20 days
    Australia, New Zealand10-20 days
    Central & South America15-25 days
    Switzerland10-20 days
    United Kingdom10-20 days
    Asia10-20 days

    Shipping Delay Notice:

    *This doesn’t include our 2-7 day processing time. Processing time: In-stock orders generally ship within 2-7 days. High demand items will require 7-20 days for processing.
    **Max delivery time – Please be expected up to 8 weeks for delivery due to high demand of order.

  • Estimated 1-4 weeks delivery is based on major cities and non-festive period. Please allow up to 8 weeks for delivery due to high demand of order.
  • Packages are shipped as airmail via China national postal service.
  • You will receive an email with tracking no. (if applicable) when your order ships.
  • To track your order, please visit Track Your Order page.

TRACKING INFORMATION

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

Normally, the tracking information will be updated online on the system after 5-10 days. After 10 days, there is still no information on your tracking number, please contact us and we will take care of you.

If you have any other questions, please contact us and we will do our best to help you out.

NON-DELIVERY, ABANDONMENT, AND COLLECTION  OF PARCEL

  • There is available tracking information and proof of delivery.may take up to 8 weeks. Please visit Track Your Order page.
  • Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for collection or redelivery of your parcel locally.
  • Packages which are unclaimed within the stipulated timeframe are subject to disposal by either the sender’s or recipient’s local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.
  • For more information regarding your local postal office’s policies, please contact them directly.

CUSTOMS, DUTIES AND TAXES

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

  • We do not collect VAT/GST, brokerage/administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
  • We are not able to mark orders as gifts, they will be listed as merchandise.
  • We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
  • Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
  • Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
  • For more information regarding your country’s customs policies, please contact your local customs office.